Shattered Dreams Designs

Shipping Policy

Effective Date: 11/08/2024

Welcome to Shattered Dreams Designs! This Shipping Policy explains how we handle orders and shipping for our print-on-demand products. By placing an order on [Insert Website URL], you agree to the terms below.

1. Order Processing Time

All items on our website are custom-made after each order is placed. Please allow 5-8 business days for order processing. This timeframe includes printing, quality checks, and packaging. During peak seasons or sales events, processing times may be longer.

2. Shipping Times and Delivery Estimates

Once your order is processed, estimated shipping times are as follows:

Standard Shipping: [5-10 business days] (after processing)

Express Shipping: [3-5 business days] (after processing)

Please note that these times are estimates and may vary depending on the carrier, location, and other factors. We are not responsible for delays caused by shipping carriers.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on the shipping method selected, delivery address, and the weight/size of items ordered. Any additional duties or taxes are the responsibility of the customer.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking link to update.

5. Shipping Restrictions

We currently ship to USA/Canada. Some locations may be unavailable for shipping due to carrier limitations or high costs.

6. Delayed or Lost Packages

If your package is delayed or lost, please contact our customer support team at  info@shattereddreamsdesigns.net. We will work with the carrier to resolve the issue, but please understand that we are not liable for carrier delays.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order with photos and a description of the issue. We will work to resolve the issue as quickly as possible.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices. We encourage you to review it periodically.

Contact Us

For questions about shipping, please reach out to us at:

Email: info@shattereddreamsdesigns.net